About Fixmysite.com
Think of us as the garage for broken WordPress websites. Customers come to us with problems, and we help them get back on track quickly.
As a support specialist, your role is similar to that of a mechanic: troubleshoot, repair, and improve WordPress sites while offering friendly, expert service.
Is This Role Right for You?
This role is ideal if:
- You enjoy solving problems and taking initiative
- You take pride in delivering high-quality work
- You like working remotely and independently
- You’re reliable, self-motivated, and detail-oriented
- You’re patient and see tasks through to completion
- You can communicate clearly and help non-technical users
Availability & Schedule
We provide 24/7 support coverage through a global team based in the Americas, UK, and Australia.
Our agents work reasonable and flexible hours within their own timezones, ensuring fast, reliable coverage for customers at all times.
When applying, let us know your general availability so we can see how it aligns with our current team. We are always happy to hear from great candidates, no matter where you are located.
What You’ll Be Doing
Your daily work may include:
- Responding to support inquiries and sending quotes
- Updating content (text and images) on client sites
- Troubleshooting errors (for example, internal server errors or WooCommerce checkout issues)
- Installing and configuring WordPress plugins
- Customizing themes, stylesheets, and PHP/JavaScript files
- Migrating sites between hosts
- Optimizing website speed and performance
- Cleaning up and securing hacked sites
- Rebuilding or redesigning WordPress websites
Skills That Will Help You Succeed
- Excellent written English and communication skills
- At least 3 years of hands-on WordPress experience
- Strong troubleshooting and diagnostic skills
- Solid understanding of HTML, CSS, PHP, and jQuery/JavaScript
- Ability to explain technical issues in a simple, helpful way
- Comfortable suggesting improvements without being pushy
- Strong time management skills and ability to work independently
Compensation
We pay a fixed percentage of each ticket you complete, based on your role:
- 50% if you handle the full ticket, including quoting, client communication, and delivery
- 25% if you are working in a support role, focused solely on technical implementation without client contact
For larger website projects (such as rebuilds, redesigns, or new site builds), we apply project-based rates:
- 30% for the lead agent, who manages client communication and overall project delivery
- 15% for the support agent, focused on technical execution
Most of our team works part-time or alongside other freelance work. You will have full flexibility to set your hours and work at your own pace, as long as the work is high quality and delivered on time.
